Return Policy

Return & Refund Policy – Velaro Beauty

At Velaro, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

💄 30-Day Return Policy

You have 30 days from the date of delivery to request a return or refund.

✅ Eligibility for Returns

To be eligible for a return:

• Item must be unused and in original packaging
• Product must be in resellable condition
• Proof of purchase (order number or receipt) is required

⚠️ Hygiene & Safety Notice

Due to the nature of beauty and cosmetic products, opened or used items cannot be returned for hygiene reasons.

However, if your item arrives damaged, defective, or incorrect, we will gladly replace it or issue a full refund.

📦 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

• Contact us within 7 days of delivery
• Include clear photos of the issue

We will provide a free replacement or full refund.

💳 Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping fees are non-refundable

❌ Non-Returnable Items

• Used or opened products
• Items purchased on final sale

📩 Contact Us

For any return or refund requests, please contact our support team:

thevelarostore@gmail.com

We appreciate your trust in Velaro and are committed to delivering a quality experience every time you shop with us 💕